Fintech platform Pine Labs appointed Jayaram Karthik, former SVP at Razorpay, as its chief operating officer. The announcement came as the company aims to enhance its operational capabilities and support growth across India and international markets. Karthik’s role will focus on leading operations and merchant experiences, aligning with Pine Labs’ expansion strategy. The company reported international revenue crossing ₹400 crore in FY26, contributing about 15% of its total revenue, according to inc42.com.
Karthik brings over a decade of experience from senior roles at Razorpay, American Express, Citibank, Amazon, and Tata Play. At Pine Labs, he will build technology-enabled operating models to create seamless and locally relevant merchant experiences. CEO Amrish Rau emphasized that future growth depends on integrating technology and operations effectively to enhance customer experience. Pine Labs operates in more than 20 countries, making operational standardization critical as it expands globally, inc42.com reported.
The appointment reflects Pine Labs’ focus on scaling its international business, which has grown at a compound annual growth rate of 44% over the past three years. The fintech sector has seen increased competition in payments and merchant services, with companies like Razorpay and Pine Labs expanding their footprints. Pine Labs’ strategic hire signals its intent to strengthen operational efficiency and customer experience amid rapid global expansion, according to inc42.com.
Pine Labs’ international business contributed around 15% of its revenue in FY26, with revenue exceeding ₹400 crore. The company’s continued focus on operational excellence and technology integration will be key as it navigates growth in over 20 countries, inc42.com stated.